Return
You have a 30-day right of withdrawal from the receipt of your order to request the return of one or more items for an exchange, credit, or refund.
*Except for safes and other items with special delivery.
Return Conditions
- A product is not in accordance with your order or simply does not suit you.
For your return request to be accepted, the product must be returned new, complete without any signs of wear, and in its original packaging. Accessories (power cable, lens protector, pouch, etc.) sold with the product must also be present in the original packaging of the item. For example, a pair of shoes cannot be returned with only its original box or packaging; an additional box or shipping bag will be necessary (the packaging must not have any tape marks). If these conditions are not met, the return of the merchandise will be considered non-compliant and will not be refunded or exchanged by Bulldog Tactical.
- The carrier delivers a damaged package or a broken product to you.
Open your package in front of the carrier and check its contents. If everything is not in order, refuse it and ask the carrier to return it to us. This is the simplest solution for you, and we will take care of everything as soon as we receive the package, and we will resend your order at no additional shipping cost. If you are absent when the package is delivered, contact our customer service to find out how to proceed.
- A product is defective.
Simply start the online return request process by clicking the button at the top of this page.
Important : The transport of returned products is the customer's responsibility.
Return Costs
Return costs are free for the following countries: Metropolitan France, Belgium, Germany, Luxembourg, Monaco, Andorra, regardless of the reason for the return.
Important : For returns from the DOM-TOM (overseas departments and territories) and other countries within and outside the EU, return costs are the customer's responsibility.
Refund or Credit
When your return entitles you to a refund or credit, it is equal to the purchase price of the returned product(s).
The refund is made to the payment method used when placing the order, while the credit is generated in the form of a virtual gift card.
The timeframe to receive a refund or credit is 10 working days from the receipt of the return.
Important: Outbound shipping costs are non-refundable.
Exchange
Depending on the type of product and subject to stock availability, we can offer you an exchange instead of a refund or credit, according to your preference. The desired replacement item should be specified during the online return process.
Abusive or Non-Compliant Return
In case of an abusive return or if the user has not followed and applied the instructions above, the return of the product will be considered non-compliant and will be treated as such.
Product Guarantees
All products sold by Bulldog Tactical are entitled to the application of the legal guarantees of conformity (articles L.211-4 to L.211-14 of the Consumer Code) as provided by law. This warranty applies to defects that were already present at the time of delivery of the product. You must enforce the warranty within a maximum of 2 years after the delivery of the goods.
Certain products sold on our sites benefit from an additional commercial warranty offered by the manufacturer, the duration of which is indicated on the product page or the packaging of the relevant items. This warranty covers parts and labor but does not apply in cases of misuse, damage, or neglect.
The manufacturer's warranty is the responsibility of the manufacturer, and we do not carry out any repairs or part replacements ourselves. Therefore, we can only put you in touch with the warranty service of the respective brand.